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Call or email your local branch salesperson or go to the PEI location map  for technical issues  Email our technical support team.

For immediate technical assistance our North American engineering team is available from 8:30am to 8pm EST (GMT -5)
Call 215-673-0400 or 888-349-9787 and ask for Applications Engineering. For technical issues regarding PEI Power call 1-215-638-1645.

In Europe, technical staff is available 8:30am – 5pm GMT. For the UK & Ireland, call+44 (0)2380 621260 or +44 (0) 844 8716060.  All other European countries please call +49 (0)7181 48 78 15 or send us an email.

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YOU ARE HERE: Home Connectors Cookbook Connector Kits Cookbook Tech Support
Tech Support & Cookbook FAQ

If you have any questions, or would like someone to walk you through the Cookbook ordering process, please call us or email  our tech support team.

In North America; Call 1-888-349-9787 or 215-673-0400, weekdays 8:30AM-8:00PM EST (GMT -5).

In the UK & Ireland; Call +44 (0) 844 871 6060, weekdays 8:30AM-5:00PM (GMT).

In Continental Europe; Call +49 (0) 7181 48 78 0, weekdays 8:30AM-5:00PM (GMT+1).

Frequently asked questions about Cookbook Connector Kits

1.  Is there an easy way to assemble the connector?
Terminating the wires to the contacts and then back-potting using our universal endbell is easy, quick, and creates a rugged sealed assembly. Just follow the "How to Assemble" instructions for your chosen menu platform (A-H).

2.  How do I assemble the connector?
For connector wire termination, our connector solutions guide will show you how to assemble the connector. After that, choose the menu or cable style and review the "How to Assemble" instructions.

3.  How do I know which "Menu type" to choose?
Use the "Select Cable" criteria. The Menu Type depends upon whether you need field repairability, grounding or shielding, fluid protection, and on the types of cable or wire you are using.

4.  How do I find epoxy and potting compound for my connector?
Find potting compounds that work well with our connectors.

5.  What tools do I need to assemble the kits (Crimping or potting)?
Crimping tools are used to crimp your wires onto the contacts.  The potting tools make the connector assembly environmentally sealed.  See the menu assembly instructions for the backpotting and the appropriate tooling page for the menu series you have chosen.

6.  What are the hours for tech support?
Tech support in North America is available weekdays 8:30AM-8:00PM EST (GMT -5). For the rest of the world, tech support is available weekdays from 8:30AM-5:00PM GMT. See the top of this page for phone numbers, or email our tech support team now.

7.  Can PEI-Genesis put the kit together for us?
Yes.  To find out how, email our tech support team or call now (see contact numbers at the top of this page).
 
                 

 

 

 

 
                  

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