Need help? You have lots of options.

Call or email your local branch salesperson or go to the
PEI location map  for technical issues  Email our technical support team.

For immediate technical assistance our North American engineering team is available from 8:30am to 8pm EST (GMT -5)
Call 215-673-0400 or 888-349-9787 and ask for Applications Engineering. For technical issues regarding PEI Power call 1-215-638-1645.

In Europe, technical staff is available 8:30am – 5pm GMT. For the UK & Ireland, call+44 (0)2380 621260 or
+44 (0) 844 8716060.  All other European countries please call +49 (0)7181 48 78 15 or send us an email.

If you have questions about using the website, email webmaster@peigenesis.com.
We want to delight you. Email the President@peigenesis.com

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YOU ARE HERE: Home Tech Value Added Service

Engineering and design support

PEI-Genesis has the most knowledgeable people in the connector and power business. From our Inside and Outside sales teams, to our Internal and Field Applications Engineers, to our Design Engineering Team, everyone here at PEI-Genesis is capable of helping you with your toughest connector and power problems. We can analyze your existing connector or power application or we can work with you during your design process. We frequently make recommendations that result in time savings, cost reductions and performance improvements. Try us. We want to delight you.

Worldwide assembly in 48 hours or less

Proprietary robotic automation in the hands of our intensely dedicated connector people results in the fastest turnaround in the world for mass-customized connectors and power supplies. The average connector order is assembled, tested, packaged and shipped in 1.1 working days.  Our $60 million component inventory translates into hundreds of millions of dollars of finished connectors. Our component inventory allows us to build literally millions of unique connector part numbers from stock and ship them immediately. No one can match us in our absolute determination to delight you. Enjoy this extraordinary level of value-added service for premier lines such as Amphenol, ITT Cannon, LEMO, Cinch, Anderson Power Products, Sure Seal, FRIWO, Glenair, Sunbank and many more. Read the amazing story of our connector assembly speed.

Bonded Stock at zero risk

Because we can build and ship the same day, we do not hold finished goods inventory. Our inventory is stored in component form and we build all of your connectors to order. This gives us unlimited flexibility to produce exactly what you need and ship it precisely when you need it.

Beyond this amazing everyday capability we can guarantee delivery by electronically protecting components for your exclusive use. Holding components instead of finished goods means that you can change your mind with no financial risk. If your needs change, we simply reallocate the component parts to meet your new requirements. Nothing is touched in the warehouse and all of the components are reusable. All of this is possible because we build every order so quickly. The net result for you is infinite choice with zero risk. To learn more, ask your PEI-Genesis representative about our Bonded Stock Program.

Quality assurance & electronic tracking

We inspect each and every order repeatedly throughout the production process to ensure you receive the highest quality products that meet all of your performance specifications. Your order can be tracked on line 24/7/365 throughout the process by logging into your MyPEI account. Learn more in our FAQ section or call or email your local PEI sales office

Packaging, JIT delivery, drop shipping & kitting

We normally package every connector individually, but we can package, mark, and label to your needs. We can even provide pre-configured assembly kits. Our proprietary Cook Book methodology allows you to build complete interconnect systems using a system of pretested, pre-matched components. With our Cook Book in hand, and a PEI-Genesis Cook Book Kit, all you need to create a complete inter-connect system is the wire. And, of course we package it all in bar-coded containers that meet your protection and inventory requirements. Need help?  we'll walk you through the process.  Learn more about the Connector Cook Book

 

 

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