FAQ | PEI-Genesis

MyPEI is your personalized e-commerce version of peigenesis.com. Once you have registered and logged into the site, MyPEI reconfigures the site so that you see your pricing structure, purchase history, product details and preferences.

Your account details can be accessed using MY ACCOUNT at the top of the screen (this option only appears after you have logged in).

MY ACCOUNT allows you to view your orders, track shipments, view purchase history, print or email invoice copies, and much more.

MyPEI is part of our integrated worldwide network. No matter what method you use to place orders (Web, fax, telephone, or EDI), all of your order details can be accessed in MyPEI from anywhere in the world at any time.

Yes, but we must confirm your identity before you can log into your company's account. When you create a new account on MyPEI, select "Create a new user on an existing account" during the log-in process. If you already have an existing MyPEI individual account and would like to have your username connected to your company account, you must contact your local PEI sales office for assistance. They will have this connection made for you once we have confirmed your identity.

You have two options when creating a new account. You can setup an individual account, or you can connect your username to your company's PEI-Genesis trade account.  To connect to your company account, choose "Create a new user on an existing account" during the log-in process. Your company's data is confidential. Before you can log in using your company’s credentials we require that you confirm your identity. This will delay your ability to log into MyPEI immediately after initial registration.

Why the delay?

After you register as an "existing customer", an email request is automatically sent to your PEI Branch Manager informing the manager that you would like to be connected to your company profile. Your PEI Branch Manager will confirm your identity, in most cases you will be contacted at the phone number you provided during registration. In all cases we will attempt to honor connection requests quickly (normally within 24 hours on business days). If you wish to buy immediately with a credit card, choose the option "Create a new account" to create an individual account. That account will immediately be active.

If you decide later that you would like a connection to your company account, contact your PEI salesperson or Branch Manager at your local PEI sales office to have your username linked to your company account. You can have both an Individual and a multiple company accounts connected to your username if you choose. Verification of your identity is required for all company connections and will usually take 24 business hours.

You can only declare this by providing us with a valid Tax Exemption Form in writing

Listed below are states in which PEI-Genesis has nexus (where we require a tax exemption form). Click on the appropriate State link below to download an exemption form for your State.

IMPORTANT: All orders shipped into any of the states listed below will be taxed until we receive your completed exemption form.  If you are in the process of checking-out, and you do not want to be charged tax, save your shopping cart and send your tax exempt form as listed in the instructions in the next paragraph. If you do not have your own form, please download the appropriate form below and complete it. The exemption document can be filled out directly on the form, however you must print the form and have it signed by an officer of your company. Fax the signed form to "Credit Manager" at 215-673-1514 or email to [email protected]. For assistance, call 215-673-0400  8:30am to 5pm ET (GMT -5).  We will notify you when your exemption is loaded.  At that point you can retrieve your shopping cart and complete the check out process.

To learn how to save your shopping cart, see the FAQ "Can I save my shopping cart and complete my order later?"

US Sales Tax Exempt Forms

Alabama		Arizona		California		Colorado
Connecticut		Florida		Georgia		Illinois
Indiana		Maryland		Michigan		Minnesota
Missouri		New York		Ohio		Pennsylvania
South Carolina		Tennessee		Texas		Washington St.
Washington St. (Manufacturer)		Wisconsin

If you have shipments going to more than one state, it may be easier to fill out a multi-jurisdictional form. Please note that Indiana and New York State do not accept the multi-jurisdictional form and we must ask you to fill out individual forms for these states.

Multijurisdiction Uniform Tax Exempt Certificate (most popular version of form)

Multijurisdiction Exempt Form

There are two ways to load your VAT Number.

1. Update your Profile - Once you have created a MyPEI account, log in, the select "MY ACCOUNT" at the top of any screen. Choose "Edit my Addresses" on the left menu.  You can add your VAT number to the appropriate delivery address(es). If a VAT number is already loaded, and you wish to change it, you must contact your local salesperson.

2. During Checkout - If you are shipping within the EU, MyPEI will determine if you have a VAT number loaded.  If you do not have VAT number loaded for your shipping address, MyPEI will alert you that you will be charged VAT.  A link will be provided to your profile where you can load your VAT number (the link is called "Manage Addresses").  The first checkout panel also gives you the option of adding a new address for the specific order you are creating (along with a VAT number).

How we charge VAT: We ship all EU customers from Southampton UK. If your delivery address is inside the UK, UK VAT will be charged (unless you are exempt).  If you are shipping outside the UK, but within the EU, you will not be charged VAT if you have a valid VAT number loaded for your delivery address, otherwise UK VAT will be charged.

If you have questions contact: [email protected] or call +44 (0) 844 871 6060 from 8:30am to 5pm. GMT

Yes. To place an order, choose the LOGIN option at the top right. Select "Create a new account" and fill in the required fields.  Registration is quick and easy. You can also register inside the Shopping Cart if you have selected items to buy.

Once you have logged in a MY ACCOUNT option will appear at the top of the screen.  This option will allow you to change your account details and preferences.

Trade accounts are generally opened the same day; however, please allow up to 48 hours.

Send all completed Credit Applications to:
Credit Manager
PEI-Genesis Corporate Headquarters
2180 Hornig Road
Philadelphia, PA 19116 USA
Phone: +1 215-673-0400
Fax: +1 215-673-2814

Download a PDF for the Credit Application and/or Terms of Agreement for your country:

US Application For Credit:
North American Application for Credit
North American Terms and Conditions

European Application For Credit:
European Credit Application
UK/Europe Terms of Agreement
France Terms and Conditions (en français)

IRS Form W 9

W 9 Form PEI-Genesis

If you have questions or need help, contact: [email protected]. To contact us by phone, call (001) 215-673-0400 ET (GMT -5). In Europe call +44 (0) 844 871 6060.

After you log in select the MY ACCOUNT option at the top of the screen.  Then select “Edit My Profile” on the left menu.

This opens the “Edit Account Details” panel. Your active PEI-Genesis account number is shown at the bottom of the screen.  Note that you may have access to more than one account although only one can be active.  For example, you may have a personal account and you may also have access to your company’s account. Alternatively your company may have more than one account with PEI-Genesis to control special pricing or other features.

If you have more than one account you can switch to that account by selecting “Switch Accounts” on the left menu and selecting the alternate account. Once you have made your selection, MyPEI gives you access to all authorized features for the selected account. Only accounts to which you have authority will appear on the selection list.

Log in (top right), then select the MY ACCOUNT option at the top of the screen. Then select "Edit My Profile" on the left menu.

Make your changes.

Hit the "Save Account Details" button to confirm your changes.

When you create a new user account on MyPEI you are given one of four authority levels. Higher authority levels have access to all of the features granted to lower levels.  For example, Level 3 users have all of the features granted to Levels 1 and 2.

o Level 1 - Access to company account special pricing.
o Level 2 - Access to Order Status, Shipment Tracking, and Invoice history.
o Level 3 - Ability to order on your company’s account using a credit card.
o Level 4 - Ability to order on your company’s account on Terms (invoicing your company on open account for on-line purchases)

Individuals that create their own MyPEI account are automatically set to level 3 (they can purchase under their username with a credit card).

Levels 1 and 2 have limited access and are set by company request.  For example, a company may want some users to see the company's pricing and part numbers, but they do not allow these users to buy on-line, to view the company's purchase history, or to track shipments.  In this case, the user would be set to to Level 1.  Other users may need to see special pricing and require access to purchase history and shipment tracking, but they are not allowed to buy on-line.  These users would be set to Level 2.

Level 4 is for authorized users that can buy on-line using the company's open account (their Trade account).  These users must have their identity verified prior to being granted Level 4 authority. See the FAQ, "My company already has a PEI-Genesis account. How can I purchase under my Company’s PEI-Genesis Trade Account?" under Getting Started on MyPEI section for more information.

At the top of virtually every page is a LOGIN option (Just above the Part Number Search box).

Enter your username and password. Once you are logged a MY ACCOUNT option will appear giving you access to your account details, order tracking, and purchase history.

Your username and password are unique identifiers for you personally. When you create your username it is linked to a personal customer profile in our enterprise system.  That profile has a PEI-Genesis account number known as an “ASW Customer ID”. Accounts created on the web site begin with the letter E (example: EPG293323). You can see your ID number after you have logged in by selecting the “MY ACCOUNT” option at the top of the screen, then choose "Edit My Profile" on the left menu. See “Where can I find my PEI-Genesis account number?”.

Your company may also have a trade account with its own identifier. It normally does not use the E prefix and is typically a shorter number (example: P0112345). Your personal account may be “linked” to one or more of your company accounts.

Using your company’s account you potentially have the ability to buy on open account and to use your company’s preferences, pricing, terms, and shipping methods. To have your profile attached to your company’s account, see the "Getting Started on MyPEI" Section above. Read “My company already has a PEI-Genesis Account. How can I purchase under my Company’s PEI-Genesis Trade Account?”. All accounts linked to your profile are visible when you use the option MY ACCOUNT and choose "Edit My Profile”.

Use the LOGIN option at the top of any screen. In the Sign In section choose "Forgot your password?" and follow the prompts. You will be asked to enter your username and email address (make sure that it is the same address that you initially registered with). We will send you an email with a token key and a web link. Follow the link to the MyPEI web site and paste the token into the field provided.  You will be allowed to set a new password on your account.

If you are still experiencing problems, please contact us at: [email protected] or call 800-523-0727 (001) 215673-0400 or in Europe at +44 (0) 844 871 6060

Choose LOGIN at the top of any screen.  In the Sign in section, choose "Forgot your username?

You will be asked to enter your email address. We will then send your username to the email address on your account.

On the top of every page is a “PART NUMBER SEARCH” field. You can use this box to enter part numbers, portions of a part number and/or manufacturer’s names. Hit the "Enter" key to view your selection.

Clicking ADVANCED SEARCH (beneath the search box) opens another screen where you can limit your part number search to a specific manufacturer.

Some Tips for basic search:

Part Number “Starts with” - Enter the first portion of the part number you are looking for (you do not need to include any spaces, dashes). Click the ‘Go’ button. For example, enter MS3102E and hit ‘Enter’.  All part number beginning with MS3102E appear in alpha/numeric order.

Manufacturer/Part Number – Entering a portion of the manufacturer name and the first few characters of the part number separated by a space will allow you to search for specific Manufacturer part number combinations.  For example, enter CANNON DL.  All part numbers for manufacturer ITT Cannon starting with the letters DL will be listed. Enter Amphenol D38999 (or a portion of the manufacturer’s name, for example; amph D38999) and all Amphenol D38999 connectors will be shown. The Manufacturer name can be entered before or after the part number as long as it is separated by a space.

Manufacturer – You can enter the Manufacturer’s name in the “Part # Search” box.  For example, enter GLEN or GLENAIR and all Glenair items are listed in alpha/numeric order.

Exact Match - If you entered the complete part number you will be taken directly to the “Part Information” (detailed specifications) page for that product. There you will find product availability, specifications, links to more detail information, mating parts, associated items, and alternatives as well as a shopping cart and Quotation Request feature.

At the top of any screen (just below the PART NUMBER SEARCH box), Select ADVANCED SEARCH.

You can limit your part number search to one or more manufacturers by checking the boxes next to the manufacturer's name. see “How do I find products on line” for more information.

The SITE SEARCH field appears at the top every screen and allows you to find text content anywhere on the site, but does not allow you to search part number availability or specifications.

PART NUMBER SEARCH finds only Part number specific information (see "How do I find Products on line").

To use SITE SEARCH enter your search into the box and hit the Enter key. This will open the Site Search panel and return results for  ALL WORDS ENTERED (in any sequence).  On the Site Search panel you can refine your search.  Here are some tips.

• Search is always case insensitive. A search for [FAQ] is the same as a search for [faq].

Use the one of the three radio buttons to select the type of search you would like:

• All Words – Finds content that contains ALL of the words entered (in any sequence). This is the default.
• Any Words – Finds content with ANY of the words entered in any sequence.
• Exact Phrase – Find content containing the exact words in that exact order without any change. By insisting on phrase search you might be missing good results accidentally. For example, a search for [ "p-lok connector” ] will miss the pages that refer to P-Lok without the word connector immediately following.

Sequence your results

• You can order your results using the drop-down menu. For example, “Most Popular”, Oldest to newest”, etc. Select your order and hit the SEARCH button to re-order the results.

To find part number specific information you must use the PART NUMBER SEARCH box to right of the SITE SEARCH.

MyPEI may suggest mating parts for connectors.  The mates shown are only a small number of the possible mates. Typically the mates shown have the same plating as the selected item and the suggested mate is the most common mate.  PEI-Genesis has a staff of Application Engineers ready to help you pick the precise part you need email or call our technical Support Team for assistance.

MyPEI may suggest items that are typically used in conjunction with the selected item, such as tools or adapters. The accessories shown are only a small number of the possible accessories. PEI-Genesis has a staff of Application Engineers ready to help you pick the precise accessory you need. Email or call our technical Support Team for assistance.

MyPEI may suggest items that can be used in place of your selected item. Alternatives are suggested based on a general understanding of the types of applications for which such products are normally used. Responsibility for ensuring that any product is adequate, sufficient or suitable for any purpose remains with you, the Customer. PEI-Genesis has a staff of Application Engineers ready to help you pick the precise part you need email or call or Technical Support Team for assistance.

Call (001) 215-673-0400 from 8:30am to 7pm ET (GMT -5).  In Europe, call +44 (0) 844 871 6060 from 8:30am to 5pm.

The site contains more than 450,000 items that we stock or can assemble to order.

At this time, we do not have rich data loaded for all of these items.

We are continuously adding information to the site and you will find more and more items with rich data over time.

In some cases we may be short a critical component necessary to build the product. In this case, we do not display pricing, nor do we allow you to purchase the item. Instead we allow you to use the “Quote” feature to request price and delivery information.

If you submit a request for quotation you will receive an email confirmation of the request and we will get back to you with price and availability, normally within 24 hours.

If you need immediate assistance, call or email your local sales office.  We can give you delivery information or recommend a viable substitute that will allow you to get parts tomorrow.

Sample List and Detail Page "NO PRICE FOUND" MESSAGE

You can access additional technical information, including links to datasheets and design guides for many of our products on the product’s “Part Information” page (the detailed specification page).  To visit the manufacturer’s web site, select the manufacturer on the Left or Top menu and you will find a link to their site on the left side of the first page. We also have a team of Applications Engineers standing by to help. Contact our Applications Engineers now.

Try using a smaller portion of the part number or the manufacturer’s name. If you are using a specific part number, ensure you are using 0 (Zero) and not O (or vice versa) and see if that works. We can build literally millions of items in 48 hours or less from our component stocks, but occasionally you may need something that we can’t build immediately. This may simply be because we don’t have the appropriate Bill of Material setup in our system or because we are short a critical component.

In most cases we can offer an alternative. We have a staff of highly qualified Applications Engineers standing by to help you.

You can call or email our Technical Support Team or call (001) 215-673-0400 from 8:30am to 7pm ET (GMT -5).  In Europe, call +44 (0) 844 871 6060 from 8:30am to 5pm.

We can build literally millions of items in 48 hours maximum from our component stocks, but occasionally you may need something that we can’t build immediately.  This may simply be because we don’t have the appropriate Bill of Material setup in our system or because we are short a critical component.

In most cases we can offer an alternative and we have a staff of highly qualified Applications Engineers standing by to help you. You can contact our Technical Support Team now.

Yes, but you must be logged in to see your pricing. Once you are logged in, MyPEI insures that you always see your pricing and preferences.

View your cart by clicking the shopping cart link found in the top right-hand corner of every page within the website.

In Addition you can use the "Checkout" option on left side of the Home page in the the My PEI menu section”

Find the item you want using the “PART NUMBER SEARCH” box. You can use all of the features described in the section “How do I find products on line” above.

If you know the exact part number you can simply enter this into the field and hit Enter. You will be taken directly to the “Product Information” page (the detail specification page). You can also enter the first few characters of the part number to bring up a list of close matches.  Both a “Buy” button and an “Quote” button are available on the list screen and the detail panel.

The “Buy” button adds the item to your shopping cart for purchase. The “Quote” button allows you to request a quotation. If you submit a request for quotation you will receive an email confirmation of the request and we will get back to you with price and delivery information, normally within 24 hours.  See "What is the Quote button for?" in FAQ below.

The “Buy” button adds the item to your shopping cart for purchase. The “Quote” button allows you to request a quotation for the item by placing it into a "Quotation Cart". This is normally done if you have large quantities or special needs. If you submit a request for quotation you will receive an email confirmation of the request and we will get back to you with price and availability, normally within 48 hours. If you need technical support, make a note of this in the “Comment” section when submitting your quotation.  A VIEW QUOTE button is visible at the top of the screen when you have selected items for quote.

for immediate assistance email or call our Technical Support Team for assistance.

We allow you to purchase using a traditional shopping cart. We also allow you to request a quotation through the web site using the “Quote” button next to each item.  The quote button places the item into a "Quote Cart".  After you have selected items for quote, a VIEW QUOTE button appears at the top of the screen. Using the VIEW QUOTE button will allow you to manually add items to your quote and add notes.

You must be logged in to send your quote request.  Once you log in you will see your contact details and a "Submit Request" button which automatically sends your request to your local PEI-Genesis sales office. Engineers frequently use this convenient feature as do purchasing professionals who are requesting large quantities, special services, or unique product configuration.

If you notice an error on your order once it has been submitted, please call Sales as soon as possible. Click here for the phone number of your local branch sales office or call (001) 215-673-0400 and ask for Web Support. In Europe call +44 (0) 844 871 6060.

Our order processing is very efficient and it may not be possible to amend your order before products are assembled and shipped. By contacting us as soon as possible, we have a better chance of correcting your order before dispatch/shipping.

Yes, during check out you have the option of adding a PO or reference number for your own use that will appear on shipping documents and your invoice.

This is the quantity we have available that is free for sale. Be aware that 70% of the items we sell are assembled to order. We have the fastest cycle time in the world for connector and power supply assembly. We use proprietary, highly flexible automation to reliably assemble your customized item. Our average cycle time to assemble, test and ship is 1.3 work days. Virtually every order we process is assembled and shipped within 2 working days, hence our 48 hour message. Many items are also shipped the same working day.

TIP: When you are logged into MyPEI you see additional available-quantity and delivery information. We assemble and ship from both South Bend Indiana USA and Southampton UK. When we can ship from both our US and UK factories, we will show you the quantity and delivery estimate for each factory, based upon your geographic location (your internet IP address).  See the example below:

We do not allow you to purchase online unless the item is available to build. Occasionally, we may accept an order that we later discover can not be assembled from stock due to unforeseen issues. In this case we will ship the portion of your order that we can process and “back order” the balance.

The back ordered items will ship as soon as we have the components necessary to build what you need. You will not be billed for the back ordered item(s) until after shipment.

The status of your order is always available on the website. Once you are logged in, you will see a MY ACCOUNT option on the top of the screen. Click on MY ACCOUNT, then choose "View My Orders" from the left hand menu to check real-time status of your order and to track your shipments.

70% of the items we sell are assembled to order. We have the fastest cycle time in the world for connector and power supply assembly. We use highly flexible proprietary automation to reliably assemble your customized item.

Our average cycle time to assemble, test and ship is 1.3 working days. Virtually every order we process is assembled and shipped within 2 working days. Many items are also shipped the same working day.

Please be aware that PEI-Genesis is a global company and we display our global connector inventory from our South Bend USA, and Southampton UK facilities on MyPEI.  Some items are only assembled in one of these facilities due to current inventory position, market demand, specific military assembly certifications, government regulatory requirements, or ITAR restrictions. We use the fastest possible means to move products between these two facilities daily, and we do not pass on the costs of these inter-company shipments to our customers. If any of your products need to be shipped across the ocean, this will result in items being assembled and shipped to you in 4 workings days or less (in contrast to our normal 1-2 days). In rare cases, US or UK Customs will delay a shipment.

Items that indicate a 4 day build-ship time are being assembled and shipped from a PEI-Genesis facility outside your normal coverage area.  For example, a customer in Turkey that sees a 4 day build-ship time on MyPEI is going to receive product built in our South Bend USA facility. That same customer will see a 24 or 48 hour build-ship time for products being manufactured in our UK facility.

Order status information is always available on MyPEI. Once you are logged in, you will see a MY ACCOUNT menu option at the top of the screen. Click MY ACCOUNT, then choose “View My Orders” to check the real-time status of your order and to track your shipments.

Yes, but this requires verification.  Once you have a MyPEI account setup call us to have your carrier account numbers loaded into our "ASW" system for future use.  For security purposes, an authorized PEI-Genesis Account Manager must load these numbers for you. Contact your local branch sales office or our central web services unit; (001) 215-673-0400 (In Europe, at +44 (0) 844 871 6060).

After your Collect (Receiver) account numbers are loaded you will see those carriers (UPS, FedEX, DHL, etc) and your associated account numbers when you checkout your shopping cart. At that time you can select any of your carriers using your collect account. When using a Collect (Receiver) number, the shipping charges are billed directly to you by the carrier at your negotiated rate. PEI-Genesis does not add any additional handling charges or fees to the shipment.

Shipments from our European factory, click here.

We charge shipping at the published UPS rate. We do not add any additional handling fees or charges. If you have a PEI-Genesis trade account, you have the option of using your Collect (Receiver) account number. In this case the shipping charges are billed directly to you by the carrier at your negotiated rate. We do not add any additional handling charges or fees to any shipments.

To see the actual shipping charges for your order simply put your items into the Shopping Cart and begin the checkout process.  There are four Check-Out screens. The first screen is your shipping address.  The second is shipping information. This screen goes out to the UPS servers and brings back every valid shipping method for your address along with the rates.

Here is how it works:

When you check out using the Shopping Cart, MyPEI makes a connection to the UPS servers and provides you with an estimated shipping charge based upon the shipping method you selected, the weight of the items ordered, and your destination. At the time of shipping, we will bill you the actual shipping charges at the published UPS rate based upon the actual weight of the package and shipping method.  This could be slightly different than the estimate given when you placed your order due to variations in item weight, UPS "Dimensional Weights", and the size and density of the packaging and materials used to protect your parts in transit.

Inaccurate estimates may also occur if there is a failure to make a connection to the UPS system during checkout. The item weights shown on the site are estimates based upon sample lots.  In some cases we do not have highly accurate product weights.

The following countries normally receive shipments from our Southampton UK Facility. In this case, UK Terms and Conditions apply. Note that France has its own Terms & Conditions (en français)

All other countries not listed are normally served from our South Bend United States facility (Bensalem for power products). For these shipments US Terms and Conditions apply.

Yes. After you are logged in, you will see a MY ACCOUNT option at the top of the screen.

Click on MY ACCOUNT, then choose "View My Orders" on the left menu for real-time status of your order and to track shipments.

Yes. All of your invoices are displayed and you have the capability to print pdf copies or email them directly from MyPEI. Once you are logged in, you will see a MY ACCOUNT option at the top of the screen.

Select “View My Invoices” and follow the prompts to find the desired invoice.  All of your orders (open and invoiced) are also shown using the “View My Orders” feature.

Some products are restricted from export by the US State Department under the International Trade in Arms Regulations (ITAR).  In the UK, restrictions are controlled by the BERR/ECO. PEI has restricted items coded in our system to prevent them from being shipped outside the United States without a valid State Department Export License. Similar rules apply for shipments from our UK facility.

PEI-Genesis takes ITAR compliance and export controls very seriously and we have a comprehensive program in place to ensure compliance.  In the event that you request an ITAR controlled item (or a BERR controlled item), we will contact you to complete the necessary checks and paperwork. Your order will automatically be placed on hold until all verifications are completed.  We apologize for any inconvenience that our compliance to US State Department and UK regulations may mean for the prompt delivery of your order.  Learn more about ITAR and how PEI-Genesis makes it secure and easy for you to purchase ITAR and BERR controlled items, see the ITAR section of this FAQ page below.

We accept payment by VISA, MasterCard and American Express* . 

Online payments can be made via credit card, corporate purchase card or trade account.

*American Express is only available outside of Europe

These are backordered items. As a rule, we do not allow you to purchase an item on line unless we have the material on hand to build it. Occasionally, we may accept an order that we later discover can not be assembled from stock due to unforeseen issues.

In this case we may ship a partial order and “backorder” the balance.  We will ship the item as soon as we have the components necessary to build what you need. This will result in a shipping delay and a split charge to your account (you are only billed after shipment).

Note that the status of your order is available on MyPEI. Once you are logged in, you will see a MY ACCOUNT option at the top of the screen. Click on MY ACCOUNT, then use the option "View My Orders" on the left menu to see the real-time status of your order and to track shipments.

Yes. A copy of your order in the form of an Order Acknowledge is automatically emailed to the email address you provided in your “MY ACCOUNT” profile.

The status of your order is always available on MyPEI. Once you are logged in, you will see a MY ACCOUNT option on the top of the screen. Click MY ACCOUNT, then choose “View My Orders” to check real-time order status and to track shipments.

You can also view, print and email invoices using “View My Invoices” on the same menu.

Yes. If you have already placed items in your cart, you can save it as a wishlist. Click on the shopping cart and use the option “Save to wishlist”. Give your wishlist a name and save it. To retrieve the saved wishlist, Log into the site, click on the shopping cart, and use the adjacent “Load wishlist” function to retrieve your saved wishlist.

We need to be able to link your saved basket back to your username so that you can retrieve it later.

Log into the site using your username and password.

After you have logged in a MY ACCOUNT option will appear at the top of the screen. Click MY ACCOUNT, then choose "View My Invoices" from the left menu.

Use the selection fields to search by Part Number, PO number, Reference number, PEI Order Number, or invoice number.

The search function also supports asterisks as wild-cards.

We will send an order confirmation to the e-mail address you provided to us in your “My Account” profile. The order confirmation will contain your order reference number and a list of the parts you have purchased along with prices, quantities, and other information.

Log in. Then view your cart by clicking the shopping cart link found in the top right-hand corner of every page within MyPEI.

Select “Load wishlist” from the first Shopping cart panel and a list of saved wishlists will appear. You will have the option to delete.

Yes. MyPEI is part of our integrated worldwide IT environment.

Once you are logged in under your username and password, you have full access to your order status and invoice history for all transactions entered under your account or any account to which your profile is linked.

At least ten years of history is available.

Log in. Use the MY ACCOUNT option at the top of the screen.  On the right menu choose "View My Orders" to see all orders, or "View My Invoices" to see only invoiced (shipped) orders.

Yes. You have two options. You can use your existing shipping addresses or add new ones during check out within the shopping cart.  You can also add or edit addresses at any time when you are logged in.

Log in. At the top of the screen select the MY ACCOUNT option. On the left menu select "Edit My Addresses". You will have the ability to add or edit addresses.

If you have a PEI-Genesis trade account and have registered on MyPEI, you can order goods and pay on receipt of invoice (within the standard Terms and Conditions for your company’s account). To do this, your username must be linked to your company’s account by an authorized individual.  For more information, see I am already a PEI-Genesis customer. Can I use my Company’s Trade Account to order on-line? .

Log into MyPEI using your username and password. Choose MY ACCOUNT at the top pf the screen. Choose View My Invoices on left menu.  You can enter optional selections to narrow your search. Hit the Start search button.  A list of your selected invoices will appear. Near the top of the page is a gray box titled Request a PDF copy.

Edit the email address if necessary and hit the Go button.  A copy of your invoice will be sent to the email address in the box.  To log out of Invoice search, just choose Home from the top menu.

The status of your order is always available on MyPEI. Once you are logged in, select the MY ACCOUNT option at the top of the screen. Choose “View My Orders”. Use the optional selection criteria to find your order and view delivery status and shipper tracking numbers.

If you need assistance, Click here for the phone number of your local branch sales office or call:

North America: 888-349-9787 (connects to your local Branch office)
UK: +44 (0) 844 871 6060
France +33 (0) 1 60 94 80 80
Nordic Countries & Russia +45 4320 5600
Rest of Europe +49 (0) 7181 48 78 0
South Africa +44 (0) 844 871 6060
Australia +44 (0) 844 871 6060
Rest of world (001) 631-475-5050 (New York International team)

Over 70% of the items we sell are assembled to order from component parts in two highly automated factories. Although we sell millions of products annually, there are surprisingly few of these mass-customized items that are sold to multiple customers. As a result, most of our products are technically non-returnable unless the item is defective in some way due to our error.

We value your business and we will make every reasonable effort to allow you to return items that you feel are unusable. To return a product please contact your local branch sales office or our Corporate Headquarters and request an RMA Number. NO ITEMS WILL BE ACCEPTED FOR RETURN WITHOUT AN RMA NUMBER ISSUED BY PEI-GENESIS. We will need the following information:

• Your PEI-Genesis invoice number.
• Your order reference or PO number
• The part number(s) and quantity that you would like to return.
• The reason for requesting the return (including a detailed description of problem). Emailing a digital photograph with your request is recommended.
• For more details, please see the appropriate terms and conditions

USA Terms and Conditions
UK/Europe Terms of Agreement
France Terms and Conditions

YES!  This is our major strength. PEI-Genesis has a dedicated team of Applications Engineers standing by to help you with any challenge. Try us!  Email our Application Engineering Group.

For immediate technical assistance our North American engineering team is available from 8:30am to 7pm EST (GMT -5)
Call 215-673-0400 or 800-523-0727 and ask for Applications Engineering.

In Europe, technical staff is available 8:30am – 5pm GMT. For the UK & Ireland, Call +44 (0) 844 8716060
For all other European countries please call +49 (0)7181 48 78 15 or send us an email.

How does PEI know an item is ITAR or UK Export controlled?

Our manufacturers identify products that should be considered ITAR / UK Export controlled. This information is supplied to us by the manufacturers from time to time (frequency varies by supplier). This is another good reason to buy military connectors from an authorized/franchised source; PEI-Geneses can provide up to date guidance for controlled products.

Controlled products are tagged in our worldwide ERP system using the see-through rule (see below). The provenance of these products is visible throughout every step of the processing within PEI-Genesis.  A series of electronic and procedural systems detailed in our internal “Export Control Manual” (500.0.0.0) are invoked to ensure compliance with applicable laws.  Internal WI’s 500.11.8.1  & 500.11.9.0

We will sell you the product and we will alert you that the product is ITAR / UK Export controlled. This will be noted on our Quotation, Sales Order Acknowledgment, Packing document, and Invoice. You may also be asked to sign an Export License Requirement Notification (ELRN) WI# 500.11.6.0. This is to tell you that the item is export controlled and to inform you that you will need an export license before you ship the item outside of the United States (or UK).  This document is a courtesy to help you invoke the necessary controls within your organization to prevent unwitting violations at a later time.

Orders for controlled products automatically go on "Export Hold" in our ERP system and will not be shipped.  Controlled products that are requested to be shipped outside the country are handled by a special team of people at PEI-Genesis. In the United States, that team is based at our International Sales office in Long Island New York. In the UK, that team is based at our European headquarters in Southampton UK.

PEI-Genesis is registered with the U.S. State Department and the BIS in the UK. In order to supply you with these products we will attempt to secure an export license on your behalf. In order to obtain a license we will need various authorizations and information about the application and the final destination of the product. We will ask you for the necessary information. Please be aware that this is a U.S. (or UK) government requirement, not a PEI exercise.

If a license is obtained, we will process your order. If not, we will inform you that your export request was denied and we will cancel your order. ITAR items shipping outside of the country will be subject to export shipping fees.

Beware. PEI-Genesis has a very thorough export compliance system in place - most distributors do not. Significant monetary and non-monetary penalties exist for violations of ITAR and ECO laws; including the personal liability of company officers. Do not skirt the laws and risk a violation.

Beware.  PEI-Genesis has a very thorough export compliance system in place - most distributors do not. Significant monetary and non-monetary penalties exist for violations of ITAR and ECO laws; including the personal liability of company officers.  Do not skirt the laws and risk a violation.

Need more help?  Contact [email protected] and you will be directed to a US or UK export compliance expert.

Export Controlled Products FAQ

ITAR, USML, DDTC, EAR, BIS, ECO, OGEL, OIEL, SIEL, EGAD

PEI-Genesis maintains a robust export compliance program. PEI-Genesis has assembly and warehouse facilities in the United States and the UK. As a consequence, we work under the direction of US and UK export control laws. When you enter an order for a controlled product on the website and request shipment outside the U.S. or U.K. (depending upon PEI ship-point), your order will automatically be placed on hold and we will contact you to obtain the necessary information to secure an export license on your behalf. PEI is registered with the U.S State Department and the UK Department for Business, Innovation, & Skills (BIS) for these transactions. Learn more about ITAR and BIS regulations as well as how PEI-Genesis makes it easy for you to comply with these laws in these FAQs.

How do I know a product is export controlled?

PEI-Genesis will inform you if you request a controlled product from us. Controlled items are also identified on MyPEI using a red message box.

In the United States, the Directorate of Defense Trade Controls (DDTC) has the final determination if a product is controlled. In the UK it is the BIS, however, most manufacturers are able to self-classify their items by reviewing International Traffic in Arms Regulations (ITAR) §§120.2, 120.3, and 120.4, which relates to the Commodity Jurisdiction process and ITAR §121.1 (the U.S. Munitions List or USML). Our manufacturers identify controlled items and PEI-Genesis has both electronic and procedural systems in place to notify you if you are requesting a controlled item.  See more below in the PEI-Genesis ITAR section of this page.

1) Defense Articles: Any item that is specifically designed, developed, configured, adapted or modified for a military application – INTENDED USE DOES NOT MATTER

2) Defense Services: Furnishing assistance to foreign persons in the design, development, engineering, manufacture, production, assembly, testing, repair, maintenance, modification, operation, demilitarization, destruction, processing or use of defense articles.

3)Technical Data: Information required for the design, development, production, manufacture, assembly, operation, repair, testing, maintenance or modification of defense articles – but not general scientific, mathematical, or engineering principles, public domain information, or basic marketing information

Example: A discussion of controlled technical with a foreign nation anywhere in the world is prohibited; even of that discussion occurs within the United States (or the UK) unless in the UK, the entity/customer location is covered by a open general license.

Under this rule, DDTC will “see-through” an item to its most restricted component and the classification of the whole item or system will be based on the classification of that one component.  This is not specifically spelled out in the ITAR regulation, but it is the current agency interpretation.  PEI-Genesis uses the See-Through rule in classifying its products. If any component used in the assembly of a product is restricted, then we classify all finished goods that use that component as restricted. (This is strictly a US policy and does not apply in the UK)

Export Control is product specific, not application specific. If the product was designed, developed, configured, adapted or modified for a military application, then it is considered controlled under the US and UK export control laws. Intended use does not matter.

Do I need a license to ship controlled products outside the US (or UK)

Yes. All Export Activities require an export license from DDTC (ECO in the UK) or a license exemption. Significant monetary and non-monetary penalties exist for violations of ITAR and ECO laws. If you request for a controlled product to be shipped outside of the US (or UK), we will attempt to obtain an export license for you. PEI-Genesis takes these laws very seriously and will comply with the strict interpretation of the law. Please understand that we are trying to protect your interests when we request documentation or delay order shipment in order to comply with current government regulations.

PEI-Genesis will inform you if you request a controlled product from us. Controlled items are also identified on MyPEI using a red message box.

In the United States, the Directorate of Defense Trade Controls (DDTC) has the final determination if a product is controlled. In the UK it is the BERR, however, most manufacturers are able to self-classify their items by reviewing International Traffic in Arms Regulations (ITAR) §§120.2, 120.3, and 120.4, which relates to the Commodity Jurisdiction process and ITAR §121.1 (the U.S. Munitions List or USML). Our manufacturers identify controlled items and PEI-Genesis has both electronic and procedural systems in place to notify you if you are requesting a controlled item.  See more below in the PEI-Genesis ITAR section of this page.

1) Defense Articles: Any item that is specifically designed, developed, configured, adapted or modified for a military application – INTENDED USE DOES NOT MATTER

2) Defense Services: Furnishing assistance to foreign persons in the design, development, engineering, manufacture, production, assembly, testing, repair, maintenance, modification, operation, demilitarization, destruction, processing or use of defense articles.

3)Technical Data: Information required for the design, development, production, manufacture, assembly, operation, repair, testing, maintenance or modification of defense articles – but not general scientific, mathematical, or engineering principles, public domain information, or basic marketing information