MyPEI is your personalized e-commerce version of peigenesis.com. Once you have registered and logged into the site, MyPEI reconfigures the site so that you see your pricing structure, purchase history, product details and preferences.
Your account details can be accessed using MY ACCOUNT at the top of the screen (this option only appears after you have logged in).
MY ACCOUNT allows you to view your orders, track shipments, view purchase history, print or email invoice copies, and much more.
MyPEI is part of our integrated worldwide network. No matter what method you use to place orders (Web, fax, telephone, or EDI), all of your order details can be accessed in MyPEI from anywhere in the world at any time.
Yes, but we must confirm your identity before you can log into your company's account. When you create a new account on MyPEI, select "Create a new user on an existing account" during the log-in process. If you already have an existing MyPEI individual account and would like to have your username connected to your company account, you must contact your local PEI sales office for assistance. They will have this connection made for you once we have confirmed your identity.
You have two options when creating a new account. You can setup an individual account, or you can connect your username to your company's PEI-Genesis trade account. To connect to your company account, choose "Create a new user on an existing account" during the log-in process. Your company's data is confidential. Before you can log in using your company’s credentials we require that you confirm your identity. This will delay your ability to log into MyPEI immediately after initial registration.
Why the delay?
After you register as an "existing customer", an email request is automatically sent to your PEI Branch Manager informing the manager that you would like to be connected to your company profile. Your PEI Branch Manager will confirm your identity, in most cases you will be contacted at the phone number you provided during registration. In all cases we will attempt to honor connection requests quickly (normally within 24 hours on business days). If you wish to buy immediately with a credit card, choose the option "Create a new account" to create an individual account. That account will immediately be active.
If you decide later that you would like a connection to your company account, contact your PEI salesperson or Branch Manager at your local PEI sales office to have your username linked to your company account. You can have both an Individual and a multiple company accounts connected to your username if you choose. Verification of your identity is required for all company connections and will usually take 24 business hours.
You can only declare this by providing us with a valid Tax Exemption Form in writing
Listed below are states in which PEI-Genesis has nexus (where we require a tax exemption form). Click on the appropriate State link below to download an exemption form for your State.
IMPORTANT: All orders shipped into any of the states listed below will be taxed until we receive your completed exemption form. If you are in the process of checking-out, and you do not want to be charged tax, save your shopping cart and send your tax exempt form as listed in the instructions in the next paragraph. If you do not have your own form, please download the appropriate form below and complete it. The exemption document can be filled out directly on the form, however you must print the form and have it signed by an officer of your company. Fax the signed form to "Credit Manager" at 215-673-1514 or email to [email protected] For assistance, call 215-673-0400 8:30am to 5pm ET (GMT -5). We will notify you when your exemption is loaded. At that point you can retrieve your shopping cart and complete the check out process.
To learn how to save your shopping cart, see the FAQ "Can I save my shopping cart and complete my order later?"
US Sales Tax Exempt Forms
If you have shipments going to more than one state, it may be easier to fill out a multi-jurisdictional form. Please note that Indiana and New York State do not accept the multi-jurisdictional form and we must ask you to fill out individual forms for these states.
Multijurisdiction Uniform Tax Exempt Certificate
(most popular version of form)
Yes. To place an order, choose the LOGIN option at the top right. Select "Create a new account" and fill in the required fields. Registration is quick and easy. You can also register inside the Shopping Cart if you have selected items to buy.
Once you have logged in a MY ACCOUNT option will appear at the top of the screen. This option will allow you to change your account details and preferences.
Trade accounts are generally opened the same day; however, please allow up to 48 hours.
Send all completed Credit Applications to:
Credit Manager
PEI-Genesis Corporate Headquarters
2180 Hornig Road
Philadelphia, PA 19116 USA
Phone: +1 215-673-0400
Fax: +1 215-673-2814
Download a PDF for the Credit Application and/or Terms of Agreement for your country:
US Application For Credit:
North American Application for Credit
North American Terms and Conditions
European Application For Credit:
European Credit Application
UK/Europe Terms of Agreement
France Terms and Conditions (en français)
IRS Form W 9
If you have questions or need help, contact: [email protected]. To contact us by phone, call (001) 215-673-0400 ET (GMT -5). In Europe call +44 (0) 844 871 6060.
After you log in select the MY ACCOUNT option at the top of the screen. Then select “Edit My Profile” on the left menu.
This opens the “Edit Account Details” panel. Your active PEI-Genesis account number is shown at the bottom of the screen. Note that you may have access to more than one account although only one can be active. For example, you may have a personal account and you may also have access to your company’s account. Alternatively your company may have more than one account with PEI-Genesis to control special pricing or other features.
If you have more than one account you can switch to that account by selecting “Switch Accounts” on the left menu and selecting the alternate account. Once you have made your selection, MyPEI gives you access to all authorized features for the selected account. Only accounts to which you have authority will appear on the selection list.
Log in (top right), then select the MY ACCOUNT option at the top of the screen. Then select "Edit My Profile" on the left menu.
Make your changes.
Hit the "Save Account Details" button to confirm your changes.
