Ordering

View your cart by clicking the shopping cart link found in the top right-hand corner of every page within the website.

In Addition you can use the "Checkout" option on left side of the Home page in the the My PEI menu section”

Find the item you want using the “PART NUMBER SEARCH” box. You can use all of the features described in the section “How do I find products on line” above.

If you know the exact part number you can simply enter this into the field and hit Enter. You will be taken directly to the “Product Information” page (the detail specification page). You can also enter the first few characters of the part number to bring up a list of close matches.  Both a “Buy” button and an “Quote” button are available on the list screen and the detail panel.

The “Buy” button adds the item to your shopping cart for purchase. The “Quote” button allows you to request a quotation. If you submit a request for quotation you will receive an email confirmation of the request and we will get back to you with price and delivery information, normally within 24 hours.  See "What is the Quote button for?" in FAQ below.

The “Buy” button adds the item to your shopping cart for purchase. The “Quote” button allows you to request a quotation for the item by placing it into a "Quotation Cart". This is normally done if you have large quantities or special needs. If you submit a request for quotation you will receive an email confirmation of the request and we will get back to you with price and availability, normally within 48 hours. If you need technical support, make a note of this in the “Comment” section when submitting your quotation.  A VIEW QUOTE button is visible at the top of the screen when you have selected items for quote.

for immediate assistance email or call our Technical Support Team for assistance.

We allow you to purchase using a traditional shopping cart. We also allow you to request a quotation through the web site using the “Quote” button next to each item.  The quote button places the item into a "Quote Cart".  After you have selected items for quote, a VIEW QUOTE button appears at the top of the screen. Using the VIEW QUOTE button will allow you to manually add items to your quote and add notes.

You must be logged in to send your quote request.  Once you log in you will see your contact details and a "Submit Request" button which automatically sends your request to your local PEI-Genesis sales office. Engineers frequently use this convenient feature as do purchasing professionals who are requesting large quantities, special services, or unique product configuration.

If you notice an error on your order once it has been submitted, please call Sales as soon as possible. Click here for the phone number of your local branch sales office or call (001) 215-673-0400 and ask for Web Support. In Europe call +44 (0) 844 871 6060.

Our order processing is very efficient and it may not be possible to amend your order before products are assembled and shipped. By contacting us as soon as possible, we have a better chance of correcting your order before dispatch/shipping.

Yes, during check out you have the option of adding a PO or reference number for your own use that will appear on shipping documents and your invoice.

This is the quantity we have available that is free for sale. Be aware that 70% of the items we sell are assembled to order. We have the fastest cycle time in the world for connector and power supply assembly. We use proprietary, highly flexible automation to reliably assemble your customized item. Our average cycle time to assemble, test and ship is 1.3 work days. Virtually every order we process is assembled and shipped within 2 working days, hence our 48 hour message. Many items are also shipped the same working day.

TIP: When you are logged into MyPEI you see additional available-quantity and delivery information. We assemble and ship from both South Bend Indiana USA and Southampton UK. When we can ship from both our US and UK factories, we will show you the quantity and delivery estimate for each factory, based upon your geographic location (your internet IP address).  See the example below:

We do not allow you to purchase online unless the item is available to build. Occasionally, we may accept an order that we later discover can not be assembled from stock due to unforeseen issues. In this case we will ship the portion of your order that we can process and “back order” the balance.

The back ordered items will ship as soon as we have the components necessary to build what you need. You will not be billed for the back ordered item(s) until after shipment.

The status of your order is always available on the website. Once you are logged in, you will see a MY ACCOUNT option on the top of the screen. Click on MY ACCOUNT, then choose "View My Orders" from the left hand menu to check real-time status of your order and to track your shipments.

70% of the items we sell are assembled to order. We have the fastest cycle time in the world for connector and power supply assembly. We use highly flexible proprietary automation to reliably assemble your customized item.

Our average cycle time to assemble, test and ship is 1.3 working days. Virtually every order we process is assembled and shipped within 2 working days. Many items are also shipped the same working day.

Please be aware that PEI-Genesis is a global company and we display our global connector inventory from our South Bend USA, and Southampton UK facilities on MyPEI.  Some items are only assembled in one of these facilities due to current inventory position, market demand, specific military assembly certifications, government regulatory requirements, or ITAR restrictions. We use the fastest possible means to move products between these two facilities daily, and we do not pass on the costs of these inter-company shipments to our customers. If any of your products need to be shipped across the ocean, this will result in items being assembled and shipped to you in 4 workings days or less (in contrast to our normal 1-2 days). In rare cases, US or UK Customs will delay a shipment.

Items that indicate a 4 day build-ship time are being assembled and shipped from a PEI-Genesis facility outside your normal coverage area.  For example, a customer in Turkey that sees a 4 day build-ship time on MyPEI is going to receive product built in our South Bend USA facility. That same customer will see a 24 or 48 hour build-ship time for products being manufactured in our UK facility.

Order status information is always available on MyPEI. Once you are logged in, you will see a MY ACCOUNT menu option at the top of the screen. Click MY ACCOUNT, then choose “View My Orders” to check the real-time status of your order and to track your shipments.

Yes, but this requires verification.  Once you have a MyPEI account setup call us to have your carrier account numbers loaded into our "ASW" system for future use.  For security purposes, an authorized PEI-Genesis Account Manager must load these numbers for you. Contact your local branch sales office or our central web services unit; (001) 215-673-0400 (In Europe, at +44 (0) 844 871 6060).

After your Collect (Receiver) account numbers are loaded you will see those carriers (UPS, FedEX, DHL, etc) and your associated account numbers when you checkout your shopping cart. At that time you can select any of your carriers using your collect account. When using a Collect (Receiver) number, the shipping charges are billed directly to you by the carrier at your negotiated rate. PEI-Genesis does not add any additional handling charges or fees to the shipment.

Shipments from our European factory, click here.

We charge shipping at the published UPS rate. We do not add any additional handling fees or charges. If you have a PEI-Genesis trade account, you have the option of using your Collect (Receiver) account number. In this case the shipping charges are billed directly to you by the carrier at your negotiated rate. We do not add any additional handling charges or fees to any shipments.

To see the actual shipping charges for your order simply put your items into the Shopping Cart and begin the checkout process.  There are four Check-Out screens. The first screen is your shipping address.  The second is shipping information. This screen goes out to the UPS servers and brings back every valid shipping method for your address along with the rates.

Here is how it works:

When you check out using the Shopping Cart, MyPEI makes a connection to the UPS servers and provides you with an estimated shipping charge based upon the shipping method you selected, the weight of the items ordered, and your destination. At the time of shipping, we will bill you the actual shipping charges at the published UPS rate based upon the actual weight of the package and shipping method.  This could be slightly different than the estimate given when you placed your order due to variations in item weight, UPS "Dimensional Weights", and the size and density of the packaging and materials used to protect your parts in transit.

Inaccurate estimates may also occur if there is a failure to make a connection to the UPS system during checkout. The item weights shown on the site are estimates based upon sample lots.  In some cases we do not have highly accurate product weights.

The following countries normally receive shipments from our Southampton UK Facility. In this case, UK Terms and Conditions apply. Note that France has its own Terms & Conditions (en français)

All other countries not listed are normally served from our South Bend United States facility (Bensalem for power products). For these shipments US Terms and Conditions apply.

Yes. After you are logged in, you will see a MY ACCOUNT option at the top of the screen.

Click on MY ACCOUNT, then choose "View My Orders" on the left menu for real-time status of your order and to track shipments.

Yes. All of your invoices are displayed and you have the capability to print pdf copies or email them directly from MyPEI. Once you are logged in, you will see a MY ACCOUNT option at the top of the screen.

Select “View My Invoices” and follow the prompts to find the desired invoice.  All of your orders (open and invoiced) are also shown using the “View My Orders” feature.

Some products are restricted from export by the US State Department under the International Trade in Arms Regulations (ITAR).  In the UK, restrictions are controlled by the BERR/ECO. PEI has restricted items coded in our system to prevent them from being shipped outside the United States without a valid State Department Export License. Similar rules apply for shipments from our UK facility.

PEI-Genesis takes ITAR compliance and export controls very seriously and we have a comprehensive program in place to ensure compliance.  In the event that you request an ITAR controlled item (or a BERR controlled item), we will contact you to complete the necessary checks and paperwork. Your order will automatically be placed on hold until all verifications are completed.  We apologize for any inconvenience that our compliance to US State Department and UK regulations may mean for the prompt delivery of your order.  Learn more about ITAR and how PEI-Genesis makes it secure and easy for you to purchase ITAR and BERR controlled items, see the ITAR section of this FAQ page below.

We accept payment by VISA, MasterCard and American Express* . 

Online payments can be made via credit card, corporate purchase card or trade account.

*American Express is only available outside of Europe

These are backordered items. As a rule, we do not allow you to purchase an item on line unless we have the material on hand to build it. Occasionally, we may accept an order that we later discover can not be assembled from stock due to unforeseen issues.

In this case we may ship a partial order and “backorder” the balance.  We will ship the item as soon as we have the components necessary to build what you need. This will result in a shipping delay and a split charge to your account (you are only billed after shipment).

Note that the status of your order is available on MyPEI. Once you are logged in, you will see a MY ACCOUNT option at the top of the screen. Click on MY ACCOUNT, then use the option "View My Orders" on the left menu to see the real-time status of your order and to track shipments.

Yes. A copy of your order in the form of an Order Acknowledge is automatically emailed to the email address you provided in your “MY ACCOUNT” profile.

The status of your order is always available on MyPEI. Once you are logged in, you will see a MY ACCOUNT option on the top of the screen. Click MY ACCOUNT, then choose “View My Orders” to check real-time order status and to track shipments.

You can also view, print and email invoices using “View My Invoices” on the same menu.

Yes. If you have already placed items in your cart, you can save it as a wishlist. Click on the shopping cart and use the option “Save to wishlist”. Give your wishlist a name and save it. To retrieve the saved wishlist, Log into the site, click on the shopping cart, and use the adjacent “Load wishlist” function to retrieve your saved wishlist.

We need to be able to link your saved basket back to your username so that you can retrieve it later.

Log into the site using your username and password.

After you have logged in a MY ACCOUNT option will appear at the top of the screen. Click MY ACCOUNT, then choose "View My Invoices" from the left menu.

Use the selection fields to search by Part Number, PO number, Reference number, PEI Order Number, or invoice number.

The search function also supports asterisks as wild-cards.

We will send an order confirmation to the e-mail address you provided to us in your “My Account” profile. The order confirmation will contain your order reference number and a list of the parts you have purchased along with prices, quantities, and other information.